Consumers Energy
Online Newsletter
Sign-Up Today!

For service interruption,
call 800-696-6552
Answered 24 hours a day!

 indicates a PDF document.
 indicates a Word document.

Download
Adobe® Reader®
to view PDF Documents

Why Choose Consumers Energy

There are several reasons why people choose Consumers Energy as their energy provider, but we believe the most important reasons are because we provide our members and customers with outstanding quality, customer service, and reliability.

Our reputation for service excellence has been earned, and Consumers Energy's goal of becoming, "Our members and customers most trusted energy resource" truly exemplifies our approach to each and every member/customer interaction.

The world is changing rapidly, and your cooperative is not just a supplier of electricity and natural gas any longer. In 1938, we brought electricity to the rural residents of central Iowa and we improved their lives as no other single service has ever done. We believe the time has come for the next turning point in energy use, and we are developing new products and services to respond to our members and customers changing needs.

Important advantages of selecting Consumers Energy as your energy provider.

• Local Control
  Each member of Consumers Energy is also an owner. Each member is an equity holder in the cooperative with the ability to run for a position on the Board. This nine member Board of Directors set the policies and pricing for the cooperative.
• Local Accessibility
  Our headquarters are located near Marshalltown, with local field and customer service personnel at your fingertips 24 hours per day. We also have an outpost in Nevada. At a time when many larger utilities are pulling out of small and medium sized markets, Consumers Energy is more committed than ever to our philosophy of local services.
• Member Convenience
  Members can initiate, modify or discontinue electric and gas service with a single call to Consumers Energy's office or with a visit to our Website at www.consumersenergy.coop.
• Consistent Quality and Service
  In 2003, Consumers Energy earned one of the highest customer satisfaction ratings and had one of the lowest number of outage times in the industry.
• Enhanced Service Offerings
  Members can benefit from additional service options such as:

  Renewable Energy Blends Available Electronic Funds Transfer Budget Billing Monthly Newsletter Energy Efficiency Financing Free On-Line Residential Energy Audit Free On-Line Commercial Building Energy Audit On-Site Energy Audits Load Profile Information Security Lights Commercial Lighting Audits and Retrofits

  Water Heaters Generators Over Voltage Protection Systems Geothermal System Design Energy Efficient Building Design and Plan Analysis Wind Energy System Design PV Solar System Design Renewable Systems and Energy Efficiency Working Display and Training Facility Two Large Community/Meeting Rooms

Consumers Energy works cooperatively to identify, understand and provide energy solutions focusing on our members and customers in Central Iowa, and in so doing, become "Your Most Trusted Energy Resource."