Payment Options

WAYS TO PAY YOUR MONTHLY ELECTRIC BILL

For more information on payment options, please call 800-696-6552 or 641-752-1593.

eBill - Electronic billing is a fast, easy way for you to view and pay your monthly electric bill.  Features of eBill include:  an e-mail notification when your electric bill is available online, when a payment is applied to your account, and should your account become past due.  At this time, you will continue to receive monthly printed statements by mail in addition to the online information.  By clicking on a link to secure e-billing system, Manage My Account, you can view your current bill, as well as historical billing information, payment history and history usage graphs.

By Check - Consumers Energy accepts checks for payment of electric bills.  If a question arises as to the validity of a personal check, Consumers Energy may require cash or a money order.  Second party checks will not be accepted.  If a check is not honored because of "insufficient funds" or for any other reason, a service charge will be assessed and the account status will be the same as if no payment had been made. When a check of a member is dishonored by the bank upon which it was drawn within a twelve-month period, the cooperative shall demand the future payments for service rendered be made by cash, certified check, debit or credit card.

By Credit Card - Consumers Energy offers payment by credit or debit card just by telephoning us at 800-696-6552.  No more check writing, postage, late fees or trips to the mailbox and it's FREE.

Electronic Funds Transfer or Automated Clearing House (ACH) - Enrollment in this plan allows members to pay their bill by automatic electronic fund transfer from any bank, savings and loan, or credit union checking/savings accounts.  In addition, you can sign up to have your bill automatically applied to your credit or debit card each month.

Authorization Agreement For Credit Card Payments

Authorization Agreement For Preauthorized Payments

eCheck - Consumers Energy offers members the option of paying their bill from their checking account without ever having to write a check and it's FREE.  Just call our office and have your checking and routing numbers ready and we'll be able to assist you.

Budget Billing - This option allows members to equalize monthly payments.  Your budget payment amount may be recomputed monthly; quarterly; when requested by the member; or whenever price, consumption, or a combination of factors results in a new estimate differing by 10 percent or more from the budget billing amount currently being used.

In Person - Payments are accepted at the front desk of Consumers Energy's office located at 2074 242nd Street, Marshalltown, between 7:30 a.m. and 4:30 p.m., Monday-Friday, excluding holidays.

By Mail - Payments may be mailed to Consumers Energy, 2074 242nd Street, Marshalltown, IA 50158.  For your convenience, a return envelope is provided with your monthly statement.  Please enclose the bottom portion of the billing statement with your payment.

Drop Box - For your convenience, Consumers Energy maintains three drop box locations.  Please allow two or three business days for payment to reach our Marshalltown office.

                    Drop Box Locations:

Marshalltown

Nevada

Hy-Vee
Customer Service Counter
802 South Center Street
Marshalltown, IA 50158

Consumers Energy
Operations Center
919 SW 4th Street
Nevada, IA 50201
   
Consumers Energy
Drive-Up Box
2074 242nd Street
Marshalltown, IA 50158
 

 

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