Payment Options

MEMBERS HAVE OPTIONS TO PAY ELECTRIC BILLS:

eBill – Electronic billing is a fast, easy way to view and pay monthly electric bills. Features of eBill include: an e-mail notification when the electric bill is available online, when a payment is applied to the account, and should the account become past due. At this time, members will continue to receive monthly printed bills by mail in addition to the online information. By clicking on a link to the cooperative’s secure e-billing system, Manage My Account, members can view and pay their current bill, as well as access historical billing information, payment history, and usage costs and charts.

By Check – Consumers Energy accepts checks for payment of electric bills. For member convenience, a return envelope is provided with the monthly electric bill. The bottom portion of the bill should be enclosed with the payment. If a question arises as to the validity of a personal check, Consumers Energy may require payment in the form of cash, money order, certified check, or a debit / credit card. Second party checks will not be accepted. If a check is not honored because of "insufficient funds" or for any other reason, a returned check fee will be charged, and the account status will be the same as if no payment had been made. When a member’s check payment is dishonored twice in a 12-month period, the cooperative shall demand all future payments for service rendered be made by cash, money order, certified check, or  debit / credit card.

Electronic Funds Transfer or Automated Clearing House (ACH) – Enrollment in this plan allows members to pay their bills by automatic electronic funds transfer from any bank, savings and loan, or credit union checking account. Another option members have is to pay bills automatically by a debit / credit card. The agreement below should be completed and mailed or emailed to Consumers Energy with the requested supporting documents.

Authorization Agreement for Automatic Bill Payment

Budget Billing – The budget billing option allows members to equalize monthly payments. The monthly budget billing amount is based on a member’s average electric use. Budget payment amounts are recalculated twice annually or reviewed at the request of the member. Whenever electric rates change, budget payment amounts are recalculated. Once budget billing has been recalculated, notice is given on the electric bill in the message center that indicates whether the monthly budgeted amount will change or stay the same beginning the next billing cycle.

By Phone – Call Consumers Energy at 800-696-6552 to pay by check or by debit / credit card. No more check writing, postage, late fees, or trips to the mailbox.

In Person - Payments are accepted at the front desk of Consumers Energy's office located at 2074 242nd Street, Marshalltown, between 7:30 a.m. and 4:30 p.m., Monday-Friday, excluding holidays.

By Mail - Payments may be mailed to Consumers Energy, 2074 242nd Street, Marshalltown, IA 50158.  

Drop Boxes – Consumers Energy maintains three drop box locations as listed below. Two to three business days should be allowed for payments to reach the cooperative’s Marshalltown office.

                    Drop Box Locations:

Marshalltown

Nevada

Consumers Energy
Drive-Up Box
2074 242nd Street
Marshalltown, IA 50158

Consumers Energy
Drive-Up Box
919 SW 4th Street
Nevada, IA 50201
   
Hy-Vee
Customer Service Counter
802 South Center Street
Marshalltown, IA 50158
 

 

 

 

 

 

 

 

 

 

 

 

Contact the Member Services Department for more information on payment options at info@consumersenergy.coop or 800-696-6552.

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