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Requesting New Service

Business owners are part of our co-op.

Looking to connect your new construction project to the Consumers Energy electric or natural gas grid? You've come to the right place. Believe it or not, it's not as complicated as you might think. Just follow these four simple steps:

1. Whether you are seeking temporary or permanent service, you will need to place a service request with our Energy Solutions department. You may do this by calling our office at 800-696-6552 and speaking with a member of our team or by completing our online service request form below. Our Energy Solutions staff consists of:

   Paul Sams – Rural residential, farm, small business

   Jeff Paxton – City and town residential, rural subdivisions

   Dave Stineman – Large business and industrial

   Please have the following information available so that we may arrange installation and service as quickly as possible:
   
   • subdivision name (if any)
   • lot number or a parcel description
   • service address
   • property owner name
   • a billing contact
   • a billing address

   Regarding electric service, a meter base must be installed before you request permanent service. View specification and instruction sheets on how to install a meter base. Also, be sure to contact Iowa One Call at 1-800-292-8989 two working days before you begin installation in order to obtain the temporary marking of current subsurface facilities.

2. Once your request has been placed, a member of our Energy Solutions team will contact you within one business day to confirm that the information you submitted is accurate. We will then review your property within five business days to determine how best to install the line.

3. After a route has been determined, we work with you to correct problems or write a work order for installation. Once the work order is written, we will call Iowa One Call to obtain digging information so that other utilities can mark their underground facilities.

4. Once the state mandated two-day notification requirement for Iowa One Call has been met, we will determine when our crews can arrive to install the line.

The entire process ideally takes approximately two to three weeks.

Got questions? Call Paul or Jeff at 800-696-6552 or you can e-mail us at psams@consumersenergy.coop, jpaxton@consumersenergy.coop.

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