Customer Service
Welcome to Customer Service!
From here you can start service, modify your account, and learn
more about your electric, gas or energy services bill.
For all your service needs and emergencies, you can contact us at 800-696-6552. We are proud to say our phones are answered 24-hours a day!
How may we help you?
Free, Unlimited, Confidential and Fast Answers to Engineering, Business and Energy Questions
Consumers Energy is pleased to introduce the Consumers Energy Questline. Questline includes a technical, marketing and problem-solving "Ask an Expert" hotline service that Consumers Energy provides FREE to our customers. There is no usage limit, all questions and answers are held in strict confidence, and answers are typically issued within 24-48 hours.
The Consumers Energy Questline will help answer the following types of inquiries (not inclusive of all questions addressed):
Finding New Markets/Opportunities
Motor Sizing Questions
Surge-suppression and other Power Quality Issues
Locating Special Equipment
OSHA and EPA Regulations
Learning about New Welding Procedures
Lighting Options for A Parking Lot, Warehouse or Office Building
Determining the Size of a Potential New Market Niche
In addition to the Ask an Expert Hotline feature, the Questline includes an Online Portal that includes libraries and databases of technical, business and engineering documents and resources. The Online Portal also includes Targeted Research Tools (for patent searches, MSDS documents, Company Profile information, Workplace Posters, and more) and Benchmark Industry Data.
To gain access to or to sign-up for the Questline, please click on the icon/link.
To access to the Questline login page, Click here.
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