Payment Options
Consumers Energy offers a variety of convenient payment options.
Click on one of the payment options below to find out more information.
Automatic Bank Drafts
Consumers Energy offers Automatic Bank Drafts. Enrollment in this
plan allows members/customers to pay their bills by automatic electronic
fund transfer from any bank, savings and loan or credit union checking
or savings accounts they designate.
For more information or
to enroll
Automatic
Bank Draft Application
Automatic Credit Card Payments
Consumers Energy offers Automatic Credit Card Payments. Enrollment
in this plan allows members/customers to pay their bills automatically
by credit card each month.
For more information or
to enroll
Automatic
Credit Card Application
By Check
Consumers Energy accepts checks for payment of electric, natural
gas and energy services bills. If a question arises as to the validity
of a personal check, cash or a money order may be required. Second
party checks will not be accepted. If a check is not honored because
of "insufficient funds" or for any other reason, a service charge
will be assessed and the account status will be the same as if no
payment had been made. If a payment is made by personal check in
order to avoid service termination, and the check is not honored,
service may be disconnected after a 24-hour notification.
In Person
Payments are accepted at the front desk of Consumers Energy's office
between 7:30 a.m. and 4:30 p.m., Monday through Friday.
By MasterCard / VISA / American Express / Discover
Consumers Energy accepts MasterCard, VISA, American Express, and Discover as a means of making your payments. Contact our office at 800-696-6552 , 641-752-1593 or e-mail at info@consumersenergy.coop for more information.
By Mail
Payments may be mailed to: Consumers Energy, P.O. Box 1058, Marshalltown,
IA 50158. For your convenience a return envelope is provided with
your monthly statement. Please enclose the bottom portion of the
billing statement with your payment.
Drop Box
For your convenience, Consumers Energy maintains three drop box
locations. Contents placed in the drop boxes will be picked up
each workday, with the payments being posted the day following
pickup.
Drop Box Locations:
Consumers Energy
2074 242nd Street
Marshalltown, IA 50158
Hy-Vee Food Stores
Customer Service Counter
802 South Center Street
Marshalltown, IA 50158
Consumers Energy
919 SW 4th Street
Nevada, IA 50201
Need help paying your utility bills?
Low-Income Home Energy Assistance Program
Contact one of the following public agencies or community organizations
for assistance.
Polk County Center, Ankeny
515-965-0433
MICA, Ames
515-956-3333
MICA, Marshalltown
641-753-5523
St. Patrick's Good Samaritan Fund, Nevada
515-382-2974
Jasper County Center, Newton
641-792-3008
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